Imagine you are in a situation in which a patient shows up for an appointment on the wrong date and time. she is angry and is certain that she is correct about when her appointment is supposed to be, but you have a different date and time in the schedule. what are some strategies you can use to correct this miscommunication? what can you do to demonstrate professional appropriate communication?

You would want to talk to her in the back and use a moderate tone and show her the schedule showing that she was booked for a appointment another day and time. You then tell her that you are sorry for any inconvenience and that you will be expecting her on the right day of her appointment. 

You can calmly approach them and show them a printed sheet with the time of the appointment and suggest writing down the times for important things or putting them in as reminders in their phone. You can relate to them and tell them their life must be stressful and that it is easy to become forgetful when you have so much to worry about.

It starts with commitment. the health and safety policy is the commitment by the employer to provide and maintain a safe workplace. the commitment of the workforce is also a necessary component.when the workplace parties sit down to develop an ergonomic approach to patient handling, they will develop terms of reference that set forth how the health and safety committee will function in approaching this problem and reach its goal of reduced injuries.in general, a safe patient handling program will involve the following steps: management approval and commitment to develop and implement a patient handling program.perform a needs analysis.create and standardize patient assessment criteria.develop decision trees to standardize actions.determine which controls are needed to implement specific tasks or patient needs.institute a "no-lift" policy, where possible.

That's  a project for you to do. btw your teacher probably uses a plagiarism detector and if you do copy anything on this site she/ he will find out and instead of getting a good  or bad grade you'll  get a 0 no exceptions, and they'll  probably call ur parents. so do some research ask friends and fam to you.