1. what is an organization's most valuable commodity?
a. telephone service
b. computer inventory
c. time
d. personnel morale
student d
incorrect

4. which one of the following refers to the people who truly influence decision making within a company, regardless of their position on the company's organizational chart?
a. informational task force
b. human resource team
c. organizational team
d. informal chain of command
student c
incorrect

8. toll-free calls made to a company are a form of long-distance service.
a. wats
b. fx
c. ddd
d. station-to-station
student d
incorrect

12. which of the following is usually installed by the manufacturer?
a. an external fax-modem
b. a hand-held fax scanner
c. an internal fax-modem
d. a stand-alone fax machine
student d
incorrect

16. rather than conversing with long-winded people on the telephone, you may choose to correspond with them via a/an
a. personal visit.
b. messenger.
c. e-mail message.
d. letter.
student d
incorrect

17. a sophisticated planning device that professionals use to handle both time and information is called a/an
a. planner.
b. master list.
c. pert chart.
d. organizer.
student c
incorrect