Erin is a member of the administrative team at a small office and must choose a new electronic scheduling program. Erin lists several software options and explores the benefits and drawbacks of each. She chooses the best one—it’s easy to use, is moderately priced, and will improve the efficiency of the scheduling process. Erin’s very excited about the new program and installs it on all of the computers after the employees have left for the day. The next day, to her surprise, Erin receives several phone calls from employees complaining about the new program. Which habit of poor decision making might have led to this result? A. oversimplification of the issue

B.

lack of communication

C.

fear of making an independent decision

D.

over-reliance on past experience