Someone. Please help me

When data collected on the performance of a healthcare facility suggests that quality standards have not been met, what is one method that can be used to correct the problem?

Which of the following accounts for someone who has had regular herpesvirus-mediated cold sore or genital sore flare-ups? a) re-infection by a closely related herpesvirus of a different strainb) re-infection by the same herpesvirus strainc) copies of the herpesvirus genome permanently maintained in host nucleid) copies of the herpesvirus genome permanently maintained in host cell cytoplasm

Which one is not a part of the base of the cranial cavity? a.scala anterior b.scala media c.scala lateralis d.scala posterior