1. because of laws passed to protect the confidentiality of personal patient information, many pharmacies have adopted the policy to
a. replace telephone calls with e-mail correspondence to eliminate speaking to patients out loud.
b. refer to patients by their first names only.
c. nod or gesture when a prescription is ready for pickup to avoid calling patients' names out loud.
d. refer to patients by their last names only.
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1. because of laws passed to protect the confidentiality of personal patient information, many pharm...
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