How can healthcare professionals help achieve customer satisfaction in a patient care setting? O by understanding the laws and organizational policies in place to ensure patient privacy by referring all patients concerns to a professional in the public relations office by being responsive to patients' needs as well as being an effective member of the patient care team O by talking to patients about their own positive and negative healthcare experiences

A35-year-old woman comes to the ed complaining of chest pressure. she has had such episodes intermittently over the last 5 years, usually when sleeping, but over the last year she has had more frequent severe symptoms that are occasionally associated with severe migraine headaches. the pain is midsternal and is described as pressure that extends as a band around her chest. the ed physician is initially dubious that the pain is cardiac in origin, because the woman has no coronary disease risk factors. an ecg, however, shows 2mm st-segment elevation and inverted t waves in leads v1 through v5 and 1mm st-segment depression in leads ii, iii, and avf. before the cardiologist arrives in the ed, the patient's ecg has returned to normal. this repeat normal ecg is obtained after the administration of aspirin, nitroglycerin, morphine, and oxygen. which of the following is most likely for these findings? - diffuse intimal thickening with focal areas of atherosclerotic narrowing - intermittent thrombus formation and lysis in the left anterior descending artery - intermittent thrombus formation and lysis in the right coronary artery - plaque rupture and thrombus formation in the left anterior descending artery - transiently increased coronary vascular tone in the right coronary artery

Which of the following choices is the most important to do before starting an exercise program? a. see your doctor b. talk to your friends for advice c. lift some weights d. measure your body fat

When planning a menu for children, what are the best food items to consider? a. white bread and only white flour products b. canned and processed foods c. whole-grain bread and fresh fruit and vegetables d. frozen fruits and vegetables