PEER COUNSELING 1. What are the benefits of having emotions?
2. What is emotional intelligence and what are the signs of good emotional intelligence?
3. What are some signs that a person's need for love and belonging is not being met?
4. What are some signs that the need for achievement and recognition is not being met?
5. What does it mean to take responsibility for one's own feelings, and why is doing that
important for successful communication?

15. there has been growing public concern regarding the ethical conduct of healthcare professionals. think of a time where you, someone you know, read about or seen on television was in a healthcare facility in a difficult situation and there was poor ethical conduct amongst the healthcare professional(s) where the patient had to pursue litigation. as a healthcare manager, what actions would you take to prevent or resolve ethical dilemmas encountered by healthcare professionals?