d. Mr. Smith has been a patient of Dr. Sanza for many years. Over the years, Dr. Sanza has written off many of his visits because of Mr. Smith’s inability to pay. You know that Mr. Smith now receives a retirement check each month and has insurance to pay all but his copayment. Today, he walks to the door to leave without paying the copayment. How do you handle this situation?

Remind him to pay the copayments before taking new appointment.

Explanation:

Generally, in clinical practice, the doctor or related staff asks for payment after consultation visit or treatment visit. Mr. Smith who was incapable of paying the visit charges can now pay for them because he is receiving the retirement check. Thus he can pay the copayments and payments for new visits. But he is showing negligence. This is likely to affect the functioning and finance of the office. Thus the office staff or either the doctor should remind him of payment.

i think the answer is d.