Tammy is the emergency department supervisor and has been called in to
serve as a mediator for a group of nurses. What is the first thing she should
do in order to help the group resolve their conflict?
O
A. Help the group brainstorm strategies for reducing future conflict.
O
B. Inform the group what she personally believes caused the conflict.
O
C. Review the facility's code of conduct and note any possible
violations.
O
D. Allow each member of the group to share what they think started
the conflict.