What is the act of asking questions to make sure you understand a message ?

Listening is a conscious activity which requires attention. Rather than waiting to speak, you need to listen

attentively to fully understand the other person. Remember, there is no point in asking a question if you do

not intend to listen carefully to the answer!

Listening fully - or actively means putting everything else out of your mind and acknowledging the other

person so they have feedback that you are listening properly and valuing what they have to say1

.

Understanding and valuing does not mean agreeing; active listening is particularly valuable in situations of

conflict2

or disagreement where if the other party feels you understand their viewpoint, an atmosphere of

cooperation can be created which increases the possibility of resolving the conflict.

Explanation:

answer; all of the above;