Klivinich is a manufacturer of oral hygiene products. In addition to manufacturing and selling oral hygiene products, Klivinich also focuses on educating its customers on oral hygiene and dental problems. All its employees are trained to answer questions and help customers with oral hygiene and dental problems. This has helped Klivinich .

Competitive Advantage

Explanation:

A competitive advantage can be seen as what makes an organisation or company unique from others due to how they rendered their services in which the customers will often choose them as their number 1 choice.

When greater value is offered to customers by providing better benefits and services with greater value such business will have advantage over others competitors because they will outperform their competitors.

The scenario that occured in Klivinich who is a manufacturer of oral hygiene products

Has help him achieve COMPETITIVE ADVANTAGE over others competitors.

to posses a competitive advantage

Explanation:

Klininich has an edge over his competitors, because he trained his employees on  both customer supports, and  sales.This is an advantage to satisfy the customers, to add values to his sales., and to win his competitors customers to his side. thus his customers would be satisfied for paying for valued product, and will be happy that they are also empowered about their  oral-health and possible risks.

The approach will also improve his sales because,  his customer will have full knowledge of why they should  by his products since they are aware of its positive value to their oral health.

This is competitive advantage.It is  a business tactics  employed by business Establishment to outsmart, or outwits a competitor of  the same brand products.