"with a managed health care plan, an 'emergency' is whatever the insured believes it to be, but the insured is expected to not use the emergency room for healthcare needs."

routine

Explanation:

When a person is very sick or seriously injured and needs immediate help, he must use emergency medical services. These services employ specially trained people and specially equipped centers.

That is why if they are used for routine checks, it would be using resources that should actually be used for medical emergencies, such as heart attacks and injuries.

for apex , the answer is false