Being empathetic includes
a. having good communication skills
b. understanding another's emotions
c. having good listening skills
d. all of the above

d. all of the above

Explanation:

A person can be apathetic, sympathetic or empathetic to another person's grief. Apathetic person is indifferent about the grief of other person. Sympathetic person is compassionate and feels sorry or pity for the other person. Being empathetic requires the most efforts. It means literally putting yourself in other person's shoes and sharing their pain. The feeling is deeper as compared to sympathy.

To be empathetic a person should have good communication skills so that they can convey their message in the right tone. They should also have good listening skills because often listening is required more when another person is sharing their pain. Finally they should have very good understanding skills and should comprehend the emotions of another person without the other person trying very hard. Hence, all the points are included in being empathetic.

obviously, the latter.