Ruff: buddy, i understand you are upset that i took your bone. i should have checked with you first. but don’t point your paw at me. buddy: i’ll point my paw at you if i want to point my paw at you! ruff: i apologize and i know we can work this out. we have been friends for too long. buddy: (points both paws) i have put up with you for way too long. you always do stuff like this! like last ruff does an excellent job of using which steps of effective conflict management? a. focus on the problem b. keeping his emotions in check c. looking for information d. both a and b