Which excerpt from a student essay maintains the most objective tone?

since it is asking for her reaction to elnora's trouble at school you can rule out any answers with a positive response (b). then you can rule out (d), this is because it does not show the mother's reaction but the daughter's response. that leaves you with two options (a) and (c), by looking at the options you can rule out (c) because it isn't referring back to elnora's issues at school.

- "the basic difference between keywords and subjects is that subjects (or "subject headings") have been predetermined, while keywords have not. a keyword is an easy place to start because you can use any word that seems to fit your search; this is called "natural language" searching."