Where does the quotations probably take place in this sentence? "julia, may i borrow your eraser? "

Which sentence in this excerpt from frances hodgson burnett’s a little princess shows indirect characterization? it was just then that miss minchin entered the room. she was very like her house, sara felt: tall and dull, and respectable and ugly. she had large, cold, fishy eyes, and a large, cold, fishy smile. it spread itself into a very large smile when she saw sara and captain crewe. she had heard a great many desirable things of the young soldier from the lady who had recommended her school to him. among other things, she had heard that he was a rich father who was willing to spend a great deal of money on his little daughter. "it will be a great privilege to have charge of such a beautiful and promising child, captain crewe," she said, taking sara's hand and stroking it. "lady meredith has told me of her unusual cleverness. a clever child is a great treasure in an establishment like mine."

What is the most likely inference a reader can make about eliza's emotional state

Iam trying to  get  a call through to san francisco. (send, put)