Compare and contrast the two main characters, Mrs. Jones and the boy. Consider what you have learned about character descriptions, dialogue, actions, and decisions, and what they reveal. Explain how the characters and their relationship convey central ideas and themes. Provide sufficient, relevant evidence from the text to support your claim and analysis. Thank You, Ma’am

the pronoun reference replaces a noun, but you have to make sure there's no room for confusion.

in the first sentence "her" could be referring to shely or to the sister. the answer there is "shelly called her sister and told her about the new baby."

in the second sentence "it" could be referring to the roof or the floor. the answer there is "since the roof leaks on the family room floor, we need to repair the roof."

the negative way that it shaped life was by having a feudal system where only the nobles and the christian church while it was oppressive to the peasants and specially to women. the positive way that it shape life is by introducing the artisan class when the feudal system fell. it change the attitudes towards religion and it also introduced what was known as knightly chivalry.

-hope this : )