Suggest how literacy can be encouraged/promoted/developed.

Encourage students to read outside of their preferred genres. To build a wide vocabulary and broad background knowledge, students need to read in a wide variety of genres and text types. Through book talks, read alouds, and book displays, open students' eyes to new authors, genres, and text types.

Explanation:

the narrator is saying that the old lady made her feel uncomfortable. you know this because they say "i found that rather irksome", "perhaps it was her being so upright and trim", and "i don't think it was that, because i thought that quaintly pleasant." hope this !