Write about a time when you experienced poor customer service (200 word min.) Include the following: when and where did this take place, how did you as the customer feel, did you escalate the situation (why or why not), what was the resolutionland would or have you returned to
that place of business
3. Write about a time when you experienced exceptional customer service (200 word min.) Include the following: when and where did this take
place, how did you as the customer feel, did you complement the worker, did you tell a manager about the positive experience, and would or
have you returned to that place of business.
4. Compare and contrast these experiences. What was the difference?
5. Reflect on how you, in your job or internship, can provide extraordinary service. Give an example of such an event or share a plan to improve
these skills.

can you put the options and excert up

in this passage from chapter 6 of "animal farm", by george orwell, what the author is ridiculing in this passage is the frivolity of some rules.

clover, the mare, believes she remembers that the fourth commandment forbade sleeping in beds because it was something that humans did. snowball, napoleon, and the pigs are brain-workers who look after the welfare of the farm. they are the obvious leaders because they are smart, and so they are entitled to eat the best food and sleep in beds. it is squealer, who says these lines making the difference between sleeping with sheets, what humans do, and sleeping in beds, what pigs do. the unwillingness to question authority makes the oppressed to obey without thinking.

with mrs. linde, nora reveals her insensitivity and lack of shame about the forgery she committed. she implies that mrs. linde has obviously aged since they last met 10 years earlier, which accounts for nora’s inability to recognize her old friend. although nora seems sympathetic to mrs. linde’s plight, she can’t seem to control herself from boasting about her three children, her husband’s recent promotion, and how good she feels to finally have some money to spend. in a way, she seems to be flaunting her good fortune in front of mrs. linde who, deprived of all these benefits, has come to ask nora for . it is also through her interactions with mrs. linde that we realize something deeper lies under nora’s seemingly childish exterior. she reveals the secret of her forgery to mrs. linde and seems to see herself as quite resourceful for having done it.

in the company of dr. rank, nora is freer than she is with her own husband. she openly laughs with joy at knowing that all the other bank employees will be under her husband’s control. she offers dr. rank a macaroon, apparently forgetting that he knows she is forbidden to eat them. she then quickly covers for herself by claiming that mrs. linde brought them. nora seems much more assertive and free with these other characters, as well as unabashedly willing to scheme, lie, and justify her transgressions as altruistic.  

krogstad provides an interesting parallel to nora. like nora, he too is guilty of committing forgery, for which torvald condemns him and decides to fire him. although krogstad is a man and nora a woman, their crimes of forgery unite them. in fact, krogstad might represent what nora would be like if she were a man and were not strictly scrupulous like her husband is. for example, she tells mrs. linde that "a barrister's profession is such an uncertain thing, especially if he won't undertake unsavoury cases; and naturally torvald has never been willing to do that." perhaps nora would have delved into the unsavory, given how opposite she is to her husband. krogstad's is also the only harsh voice of reality that nora is forced to hear, and that is because he blackmails her for her regaining his job at the bank. finally, torvald’s reaction to krogstad’s forgery seems to foreshadow his harsh and cold reaction to nora’s forgery.