Respond to the customers following email? My name is Joe and I am reaching out in regard to my recent delivery. My box arrived damaged and the contents inside were smashed and broken. This is not the first time this has happened with your company. I am very frustrated and I am considering no longer using your services if this continues. I would like to give you a chance to rectify this situation. Please let me know if you need any further information from me. Sincerely, Joe