21. Which one of the following statements shows appropriate netiquette? A. “THE SHIPMENT ARRIVED FOUR DAYS AFTER THE REQUESTED DATE.”
B. “Don’t know when you’ll get around to this since you never seem to be in the office.”
C. Including a specific subject line
D. Sending an e-mail of five monitor screens54 Examination
22. Suppose you’re writing a description of an object or a process. How many pararaphs
should you include in your introduction?
A. One C. Three
B. Two D. As many as you choose
23. To make your writing concrete and specific, you should use
A. words that encompass many meanings.
B. facts and figures wherever possible.
C. words that are emotional and therefore “real.”
D. as few words as possible.
24. When you’re writing instructions, it’s almost always helpful to
A. include a table of contents.
B. include an illustration.
C. explain why one method is better than another one.
D. show how much time and money the process will save the company