“i know just how you feel, when that exact same thing happened to me i was so angry, so i just told her exactly how i felt. you should do the same thing. it worked for me! ” this statement violates which of the principles of active listening?
a. validate emotions and paraphrase the speaker’s words.
b. remain ‘other-focused’ and validate emotions
c. avoid solving problems and remain ‘other’ focused
d. paraphrase the speaker’s words and avoid solving problems