What is the purpose of nick's last meeting with jordan?

What is the effect of narrator's word choice on the tone of this passage? the words "my heart shrank within itself" create a fearful tone. the words "better-omened" set a hopeful tone. the words "wounded his fellow" develop a remorseful tone. the words "struck harsh upon my ears" suggest an irritated tone.

Subject: save the whales! dear professor crest, i know you are really busy and everything, but i was hoping that you could spend more time thinking about how to save the whales. it’s up to us to speak up on their behalf. it’s really wrong that some amusement parks use these poor, defenseless animals for recreational purposes. this must be stopped, and you’re the person to do it! ttyl, jules which revisions would make this e-mail more formal? check all that apply. a. removing the contractions b. removing the exclamation points c. removing the salutation d. removing the slang and casual speech e. removing the information about amusement parks

May someone me with these questions