Fred miles, manager

books 4 you

1902 west anywhere drive

somewhere, ny

dear mr. miles:

last week i purchased a complete set of the resolution series by janet fredericks. unfortunately, when the package arrived, it was not only smashed, but several of the books had received water damage and one was missing.

i have done business with your company for years and am extremely disappointed in the quality of this delivery. i would appreciate a shipment of a new set and instructions on how to return the damaged books, at your expense.

you for your prompt attention to this matter.

sincerely,

melissa short

which statement about this letter is true?

a) the request is not reasonable.
b) the sender’s address and the date are missing.
c) the writer includes all of the needed information.
d) this request will receive a fast response.