The step of the writing process that involves organizing your thoughts is
planing. is the correct

hello : o)

b. les encantan los juguetes nuevos

hope this ! : o)

the narrator is saying that the old lady made her feel uncomfortable. you know this because they say "i found that rather irksome", "perhaps it was her being so upright and trim", and "i don't think it was that, because i thought that quaintly pleasant." hope this !