“i don’t know why you’re angry, it’s not like i was trying to upset you.” this statement violates which principle of active listening? a. validate emotions b. avoid distractions c. paraphrase the speaker’s words d. all of the above

The answer is A. Validate emotions

Explanation:

The purpose of active listening is to understand what the speaker is saying completely, in a non-judgmental way. It involves focusing on facts and feelings. There is a set of principles - or skills -  that can help us do it: encourage, question, restate, reflect, summarize, and validate.

The sentence "I don't know why you're angry, it's not like I was trying to upset you" violates the principle of validating emotions. The person who says it does the precise opposite by rejecting the speaker's feelings and avoiding the chance to understand them.

The answer is a) Validate emotions.

Explanation:

Validation is the recognition and acceptance of another person's thoughts,feelings, sensations, and behaviors as understandable. Here the speaker acknowledges the counterparts emotions and at the same time understands the counterparts postion.  As long as one shows the other person that one recognizes and accepts their emotions, one is validating:

the answer to number one is b the answer to number to is a

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