While you're working in a sales office, the office manager says that the sales staff should try to use an empathetic tone when speaking with customers. in the word empathetic, the root means

a. to force.
b. to feel.
c. to come.
d. to give.
which one is the right anws ?

B: to feel

Explanation:

In the word empathetic , the root "pathos" means "feeling". The word empathy was translated from the Greek empatheia (passion, state of emotion ).  An empathetic person is one that has the ability to imagine how someone else feels. Another word that has the same root "pathos" is sympathy , which means affected by like feelings.

i think that the quotes in paragraph 11 contribute to the development of ideas because it provides a good reasoning of the central idea of the text.

yeah uhm looks pretty good lol