“i don’t know why you’re angry, it’s not like i was trying to upset you.” this statement violates which principle of active listening?
a. validate emotions
b. avoid distractions
c. paraphrase the speaker’s words
d. all of the above

The answer is A. Validate emotions

Explanation:

In active listening, the listener is mindful of what is being said. Not only he/she is listening to every word, but also processing the information and offering feedback. The purpose of active listening is to understand what the speaker is saying completely, in a non-judgmental way. It involves focusing on facts and feelings. There is a set of principles to do it efficiently: encourage, question, restate, reflect, summarize, and validate.

The sentence "I don't know why you're angry, it's not like I was trying to upset you" violates the principle of validating emotions. The person who says it does the precise opposite by rejecting the speaker's feelings and avoiding the chance to understand them.

autobiography of an ex-colored man is told from the first-person point of view of an unnamed male narrator. he starts his tale by stating that he is going to reveal the great secret of his life. he first takes the reader to his childhood in georgia where he was raised by a single mother. he was dissapointed in his own color.

i decided to stay late in the laboratory to continue my experiment with the lightbulb. at midnight, thomas edison opened the door and saw all the stuff he was working on. the lightbulb, film and the transmitter. as he walks in an idea hits him on how the lightbulb would work. he would have to change a few wires around to get it to light up. when he did change the wires around it worked so he decided to write a telegraph to his friend to tell him about his success.   as he was packing up he grabbed the telegraph and walked to his home. he told his wife about the success and the next morning mailed the telegraph.