QUESTION 1 Pumza is sitting in the foyer of a big company. She is waiting to be called into the
boardroom for a job interview. Her mind is filled with all the possible questions she
could be asked and all the things she should say about herself. She knows that she
will be interviewed by two people and wonders what they will be like. She breathes
deeply to calm her nerves, sits up straight and waits. The door to the boardroom opens
and someone calls her name, she takes another deep breath, stands up and walks
towards the door.
1.1 Explain the importance of effective communication,
(10)
1.2 Describe how Pumza can use the following to communicate effectively in this
scenario.
(20)
1. Body movements
2. Facial expressions
3. Eye contact
4. Gestures
5. Speech​