In paragraphs 2 and 3 of the excerpt from I Know Why the Caged Bird sings Angelou describes Mrs. Flowers's appearance and attittude? what kind of figurative language does she use to make these comparisons? what is the effect of these descriptions on your impression of mrs. flowers?​

Lily created comment cards to give customer during the month of july. she takes all the feedback she received and determines how the company needs to improve its product.now that the product is improved,lily is launching a social media campaign to let customers know about the changes.in what department does lily most likly work?