Can you answer this please 1. from the letter, we know that
A. sheila was lost
B. cindy met sheila and her friends
C. Rose could meet sheila on her holidays
D. Sheila didn't want to meet Rose
E. Rose hated to meet Sheila with Cindy
2. Please, let me know when your plans are DEFINITE...
The DEFINITE word has similar in meaning to
A. right
B. fuzzy
c. sharp
d. insure
e. certain
3. The word "cheers" can be replaced with
A. regards
b. yours sincerely
c. dear
d. hopefully
e. lots of love​

Explanation:

I think its 'e' I am not too sure

it's e I am not too sure

anne's craft goods

123 e mason drive, johnson, ms

12345

to whom may it may concern;

i have recently ordered a product from your online shop. the shipping details read that my order would be delivered by the 8th of december, whereas it was delivered the 13th. i needed the package for a christmas exchange. 

since i paid for overnight shipping, but did not receive the package in the time allotted, i am kindly asking for a refund. the product was just perfect, but i do not believe i should have to pay for a quick shipping if it came late.

you for your time, i hope to hear from you soon.

sincerely,

john smith

is this multiple choice?