Match each description to the trait it relates to. Jessica dealt with some of her colleagues
in a way that made them realize their
mistake without leaving a negative after effect.

Even though her friend was looking
forward to the project, Jessica
assigned it to somebody whom she
thought was better suited.

For resolving a conflict, Jessica confronts
the issue and makes a note of all the
related concerns before making a judgment.

When in a conflict, Jessica simply avoids
the situation and prefers not to deal with it.

Jessica is being fair

Jessica is using a positive
method of resolving conflicts

Jessica is being tactful

Jessica is using a negative
method of resolving conflicts