As a communications director at wch write a follow up e-mail to the head of ward associates summarizing the decisions you have taken, with your reasons.

1. internal communications
problem: communications between directors and heads of department need to be improved.
recommendations: heads of department should send weekly reports to the board of directors. this would enable directors to keep in touch with key developments in the company.

a new manager shoul be appointed to be in charge of key accounts, such as the lawrence discount stores account. he would ensure that key customers were given personal attention .

2. sales reps/ head office
problem: head office is not receiving information quickly from sales representatives . this has resulted in delays in processing orders and insufficient information about customers.
recommendation: issue all sales reps to send daily reports to the sales department.

3. customer service department
problem: the department needs a new procedure for dealing with product complaints.
recommendation: any complaint about a product which has health and safety implications should be forwarded immediately to the following departments: marketing, research and development , public relatoins.

there is no words limit for this email. you.