Acustomer tells you that they “must have” a particular item that you are out of in your store. you can tell that the customer is impatient and appears to be becoming frustrated. they explain to you that this is the second time they have been to the store to find a product they want is out of stock. your supervisor is unavailable as they are working with another customer. briefly describe how you would handle this.

I would keep calm and try to reassure the client. If I do not really have the product in the store, I would look for a substitute product to see customer acceptance. If he does not accept it, I apologize and ask if he or she wants to leave his or her contact so I can contact him when the product arrives at the store.

1. read the following excerpt from franklin d. roosevelt's "fireside chat 19":

on the other side of the picture, we must learn also to know that guerilla warfare against the germans in, let us say serbia or norway, us; that a successful russian offensive against the germans us; and that british successes on land or sea in any part of the world strengthen our hands.

remember always that germany and italy, regardless of any formal declaration of war, consider themselves at war with the united states at this moment just as much as they consider themselves at war with britain or russia. and germany puts all the other republics of the americas into the same category of enemies. the people of our sister republics of this hemisphere can be honored by that fact.  

the true goal we seek is far above and beyond the ugly field of battle. when we resort to force, as now we must, we are determined that this force shall be directed toward ultimate good as well as against immediate evil. we americans are not destroyers — we are builders.

analyze the effectiveness of this excerpt. how does it function within the speech as a whole? how does the structure of the excerpt to convey the speech's purpose and key points? support your argument with evidence from the speech. (10 points)

go to crash course lititure and go to seconed page and it shows a video about that