You will assist four of the affected patients or their family members with their concerns regarding the lack of heating, ventilation, and air conditioning (HVAC) in the maternity ward.
• For each interaction, note the time, describe who is voicing a concern, what the problem is, and the approach you are taking to
assist the customer. Be sure to include in the interaction any source of conflict, and the ultimate resolution.
• You may describe each encounter by writing in a short paragraph format, covering all points of the interaction. Or, you may
describe by using dialogue parts. as vou would find in a nlay

Skill check questions rearrange the paragraphs below into the correct sequence. that's because engineers on the ultraclean project have invented a self-cleaning, antibacterial metal surface that repels water with an intricate layer of laser-engraved valleys. when it rains, the lotus does not become damp; the water simply trickles off in fat droplets, taking any bugs and dirt with it. the drudgery may not be around much longer, however, if a team of italian scientists has anything to do with it “it's simply an amazing plant,” concluded professor luca romoli, leader of the project, “and we've succeeded in mimicking it. magnifico! ” few tasks in life hold less joy than scrubbing the ghost of somebody else’s porridge from a saucepan. the starting point for the research was the leaves of the lotus flower.

Read this passage: many manufacturers prefer plastic as a material for containers because it can be molded into many shapes. but plastic is not very strong. it must be fused with glass or steel for strength. it is also not very durable. even the strongest plastic can break under enough pressure. the biggest disadvantage to using plastic is that it does not decompose. while plastic can be recycled, doing so is tedious and difficult. while it may be more expensive and difficult to work with, aluminum is a much stronger building material with far greater tensile strength. it conducts electricity because it is metal. best of all, aluminum is very easy to recycle. even if it is thrown away, it decomposes much more quickly than most manufacturing materials. how does the compare-and-contrast organizational pattern of the passage support the author's purpose? a. the passage gradually leads up to the point about decomposition to inform the reader about the importance of recycling plastics. b. the passage lists the advantages and disadvantages of each material to make a case for the use of plastic and not aluminum in containers. c. the passage begins with a description of plastic's problems in order to call attention to the good qualities of aluminum. d. the passage shows the superiority of aluminum in order to make a case for the production of stronger plastics.

You visit two websites about inventions of the 21st century. one has .edu in the url address and the other has .com. which site is more likely to be credible and why? (6 points) select one: a. the .edu site is more likely to be credible because all .com sites are trying to sell you something. b. the .edu site is more likely to be credible because its domain is a university or other school type. c. the .com site is more likely to be credible because all .edu sites are personal college student blogs. d. the .com site is more likely to be credible because its owners review all the content before publishing.