From "Amazon. com." Encyclopedia Britannica. Encyclopedia Britannica Online School Edition. Encyclopedia Britannica, Inc., 2013. Web. 10 Jan. 2013. 'The Kindle Shakes Up Publishing' After its first full year of selling books in 1996, book publishers praised the new service as a great way to help them clear their backlists of slow-selling books. However, with the introduction of the Kindle, tensions began to build between publishers and Amazon. com. The company wanted to sell new e-books for a fixed price, well below what new printed books sold for, prompting many complaints from the publishing industry. By 2010 the rift between book publishers and Amazon. com over the price of e-books had grown. The publishing company Macmillan Books threatened to pull its e-books from Amazon. com, which retaliated by removing all Macmillan books, both printed and electronic, from the site. However, within weeks, Amazon. com capitulated and allowed Macmillan and other publishers to set prices of e-books. What connection can be made between the paragraphs? The first introduces a controversial idea and the second defends it. The first includes a conflict and the second includes a resolution. The first narrates events and the second introduces people. The first describes a business approach and the second criticizes it.