Imagine you work as a customer service representative for a sporting goods store called Great Outdoors. One partner will play the customer service representative answering the phone and the other will be the customer calling the store. Both partners will take a turn playing each role. A) Answer the phone when a customer calls with a question.

"Hello.  This is the Great Outdoors, your sporting goods store.  You're welcome."

Explanation:

The above brief introduction will be a suitable response to a customer's phone call.  First, it reassures the customer that she has come to the right place.  And then, it proves that the customer can get answers to her questions.  This opener will be followed by the customer's detailed questions and the solutions that Great Outdoors can offer to satisfy the customer's needs.