What questions should a writer/speaker ask about each of the elements in the rhetorical situation?

Extra points on this question fast

Karen often finds that tasks come up unexpectedly during her day, and she has trouble figuring out how to rearrange her schedule because she changes it daily.  what should karen do to prevent these unexpected tasks from disrupting her day

Nthis poem by ruskin bond, what does the use of the word heart-beats suggest about the narrator's attitude toward life?