Proper citation of resources increases a writer's

perception

credibility

initiative

ethos

the mood is annoyed. they wish sandy was there do to the job right and since they dont like they way it came out now they are annoyed.

the pronoun reference replaces a noun, but you have to make sure there's no room for confusion.

in the first sentence "her" could be referring to shely or to the sister. the answer there is "shelly called her sister and told her about the new baby."

in the second sentence "it" could be referring to the roof or the floor. the answer there is "since the roof leaks on the family room floor, we need to repair the roof."