Read the e-mail from your customer in the eResource. Write an e-mail responding to this complaint and then describe elements to consider before you send the message to the consumer. Finally, evaluate the consumer`s communication. How might you improve the message to make it more appropriate and effective?

Select the correct text in the passage. which sentence in this excerpt from abraham lincoln's second inaugural address conveys that he wanted the us civil war to end as soon as possible? neither party expected for the war the magnitude or the duration which it has already attained. neither anticipated that the cause of the conflict might cease with or even before the conflict itself should cease. each looked for an easier triumph, and a result less fundamental and astounding. both read the same bible and pray to the same god, and each invokes his aid against the other. it may seem strange that any men should dare to ask a just inging their bread from the sweat of other men's faces, but let us judge not, that we be not judged. the prayers of both could not be answered. that of neither has been answered fully. the almighty has his own purposes. "woe unto the world because of offenses, for it must needs be that offenses come, but woe to that man by whom the offense cometh" if we shall suppose that american slavery is one of those offenses which, in the providence of god, must needs come, but which, having continued through his appointed time, he now wills to remove, and that he gives to both north and south this terrible war as the woe due to those by whom the offense came, shall we discern therein any departure from those divine attributes which the believers in a living god always ascribe to him? fondly do we hope, fervently do we pray, that this mighty scourge of war may speedily pass away. yet, if god wills that it continue until all the wealth piled by the bondsman's two hundred and fifty years of unrequited toil shall be sunk, and until every drop of blood drawn with the lash shall be paid by another drawn with the sword, as was said three thousand years ago, so still it must be said "the judgments of the lord are true and righteous altogether." reset next

Select the correct answerwhat theme is portrayed in this excerpt from leo tolstoy's the death of ivan ilyich? in reality it was just what is usually seen in the houses of people of moderate means who want to appear rich, and therefore succeed only inresembling others like themselves, there are damasks dark wood, plants, rugs, and dull and polished bronzes-all the things people of a certaiclass have in order to resemble other people of that class. his house was so like the others that it would never have been noticed, but to him it aseemed to be quite exceptional. he was very happy when he met his family at the station and brought them to the newly furnished house all lit uwhere a tootman in a white tie opened the door into the hall decorated with plants, and when they went on into the drawing-room and the studyuttering exclamations of delight he conducted them everywhere, drank in their praises eagerly, and beamed with pleasure.a.the effect of consumerismbw the power of wealthcam keeping up appearances in societyud. wconforming to societal conventionsresetnextil rights reserved.

I’ve given a lot of thought to what one of them should be, and the answer seems clear.