Read the selection. then, answer the questions that follow.

people who don’t know harry tend to underestimate him. they cast a skeptical eye on his typical outfit: ragged jeans and shirts that bear evidence of his most recent meal. and his most frequently uttered expression, “wl, i just don’t know,” can make him sound less than bright. so, some enter a negotiating session with harry relaxed and confident that their side will prevail and that harry will gain no concessions for his group. that assumption is one that harry cultivates, and it is a big, big mistake.

which of the following details supports characterization in a short story?
a. information and details about the time and location
b. explanations and descriptions of the central problem
c. details about people’s appearance and personalities
d. the main idea or insight an author wants to convey