PLEASE HELP ME :) I FAIL THIS EXAM 3 times .

1.Listening is a more complex process than hearing.

Please select the best answer from the choices provided

T
F
2.Which scenario is an example of interpersonal communication?
a.
A store employee ringing up a transaction.
b.
Alicia introducing herself to the new student in class.
c.
A bank teller accepting a deposit from an account holder.
d.
Sandy asking the librarian where to find a biography on Shakespeare.

3.Which of the following statements reflects the principles of avoiding distractions and being other-oriented?
a.
“Let’s go outside. It’s really noisy in here and I can’t really hear what you are saying.”
b.
“I’ll just get this call and then we can talk.”
c.
“I think you should just quit. There’s no sense in being miserable, I always say.”
d.
None of the above

4.All of the following are examples of effective persuasive speech topics for a group of pregnant women and new mothers except:
a.
child rearing techniques in the 21st century
b.
the benefits of breastfeeding over formula feeding
c.
how to prevent crib death
d.
Both a. and c. above.

5.What is the most important thing to remember when using a presentation aid during a speech?
a.
Never refer to the aid directly.
b.
Always keep the aid in full view of the audience.
c.
Never read from your aid.
d.
Ensure each member of the audience can see and read the aid.

6.Ethan is giving a highly technical presentation on biomedical engineering involving several working models, computerized graphs, and video clips to a small group of doctors, scientists, and engineers. Which two characteristics of public speaking should he be most concerned with during his preparation?
a.
delivery and audience
b.
noise and delivery
c.
channel and message
d.
None of the above.