Match the following items.

1. a person who uses a product or service
format
2. types of text that help guide a reader's attention
consumer
3. used to help words or features stand out from other words in a document
glossary
4. used to find the page location of specific words or ideas
structural features
5. used to find definitions of words used in a book or document
index
6. document written to explain policies and procedures
procedural manual

choices: format, concumer, glossary, structural features, index, and procedural manual.