Jennifer is talking to a customer who is returning a faulty device. She smiles and says, "Sir, we will be replacing your product with a new
one." Her communication
Wade is talking to his manager, who is worried about a report that shows a drop in the company's market share. Wade says in a cheerful
tone, "1 double-checked the report, and the figures were misprinted. We have actually done very well." His communication

what is the question you are trying to ask here

16.) true

17.) true

18.) no information in the text

19.) false

20.) no information in the text

they should gives us more chances to make friend and do stupid things

many battles and wars (such as the one at gettysburg), are commemorated by statues or monuments, with some areas preserved as monuments and national parks. do you think this contradicts the message of "grass"? in at least 200 words, explain your thinking and cite evidence from the poem to support your opinion.