Can you please help me with this question it’s really hard and confusing?!

the answer should be the first one. "many people find his lyrics very moving."

it by far makes the most grammatical sense and is very objective, removing any first person from the original sentence and keeping with the sentence fluency.

the correct answer is a "it describes nora and mrs. linde's relationship". opcions b and d are not related to the content of the passage in any way. option c could be appropiate but it does not fully capture the effect of the dialogue, while option a is quite appropiate, since the dialogue not only exemplifies the relationship between the characters, but it also captures the effect in the excerpt. we get to know that mrs linde bosses around and already knows nora.