Mickey is an electronics salesman. Six months ago, he sold a computer to a customer. Now the customer has returned to the
store and demands a refund on the computer. The customer does not have a receipt, and the store's return policy does not
allow electronics to be returned without a receipt. Mickey tells the customer that he cannot issue a refund because the
customer does not have a receipt. The customer begins to argue with Mickey. The manager, Paloma, intervenes.
How should Paloma BEST address the situation?
Paloma should ask the customer to leave the store.
Paloma should fire Mickey for arguing with the customer.
Paloma should give the customer a full refund of his money.
Paloma should remind the customer of the return policy but offer store
credit.

Which word best describes the author's tone in this excerpt from "that spot" by jack london? i don’t think much of stephen mackaye any more, though i used to swear by him. i know that in those days i loved him more than my own brother. if ever i meet stephen mackaye again, i shall not be responsible for my actions. it passes beyond me that a man with whom i shared food and blanket, and with whom i mushed over the chilcoot trail, should turn out the way he did. i always sized steve up as a square man, a kindly comrade, without an iota of anything vindictive or malicious in his nature. i shall never trust my judgment in men again. why, i nursed that man through typhoid fever; we starved together on the headwaters of the stewart; and he saved my life on the little salmon. and now, after the years we were together, all i can say of stephen mackaye is that he is the meanest man i ever knew. a. excited b. ironic c. indignant d. playful

In the following conversation, which group discussion technique does emily most clearly show?

While looking at ads on a professional job site, justin saw this job posting: "the employee should have a degree in human behavior and at least 5 years experience in behavioral modifications. we are also looking for an employee who is good at crisis divergence. typically employees will spend a lot of time supporting others."