If you do not get a satisfactory result from your letter, what should your next step be?
a. contacting the better business bureau
b. reporting the event to the attorney general’s office
c. writing to a higher level in the company
d. calling a local consumer news team

To improve your understanding of an informational text, the question you should ask yourself as you read is: do i agree with what the author says in this text? who assigned me to read this text? what details in the text are unclear to me? what other texts has this author written?

Select the correct text in the passage. which two lines in this excerpt from shakespeare's romeo and juliet foreshadow the tragic fate of romeo and juliet? friar laurence: so smile the heavens upon this holy act, that after hours with sorrow chide us not! romeo: amen, amen! but come what sorrow can, it cannot countervail the exchange of joy that one short minute gives me in her sight: do thou but close our hands with holy words, then love-devouring death do what he dare; it is enough i may but call her mine. friar laurence: these violent delights have violent ends and in their triumph die, like fire and powder, which as they kiss consume: the sweetest honey is loathsome in his own deliciousness and in the taste confounds the appetite: therefore love moderately; long love doth so; too swift arrives as tardy as too slow.

Which two lines in this excerpt from elizabeth bishops the fish suggests that the speaker respects the fish