Which of these short passages uses direct characterization?

a.
anne rang the hotel desk. "i am really sorry for calling so late in the night, but could you send someone over to pick up the laundry in room 202? "
b.
the moment sue walked into the hall, all eyes turned to her. her face was radiant and her eyes sparkled with mischief. she had let her hair loose and was wearing a beautiful satin dress.
c.
"why do you always have to argue with me? " james asked. his wife replied that she wouldn't have to if he thought things through once in a while.
d.
mary unwillingly started picking up the clothes lying on the floor. a short while later, her mother walked in to see a half-filled laundry basket on the floor. mary was lying on her bed listening to music.
answer fast