Generally, humorously phrased hurtful messages were found by researchers to be less hurtful than non-humorously phrased comments except when they were about abilities or intelligence, de-escalating the relationship, or about a person's hopes or plans.
indicate whether the statement is true or false

True

Explanation:

It's true because the abilities, intelligence, personal relationships, hopes or plans of a person are part of his or her inner values. Those are stuff in which people often deposit their energy, their wishes, their love, or their effort, so it's emotionally painful to receive negative comments about it.

the correct answer is c. analytical reasoning. it is when you analyze the situation to form conclusions.