The underlined sentences demonstrate characterization. how does this technique support the authors purpose

I am unsure if this is the right question (especially since this is late), but the full possible question might be this:

Gangsters' warnings to migrants not to go to the police are ruthlessly enforced. Julio César Cancino Gálvez, with Grupo Beta Sur, recalls how a group of about thirty migrants at the Tapachula train station asked him why the authorities weren't clamping down on the gangsters. Cancino told them they needed witnesses. He urged the migrants to step forward and report abuses. One nineteen-year-old Honduran in the crowd spoke up. He described his assailant in detail.  Hours later, the Red Cross asked Cancino if he could help an injured migrant. It was the same Honduran teenager. His right ribs were broken. His entire chest and face were badly bruised. He spoke slowly, in a whisper, clasping his chest. Two gangsters had overheard his description and kicked him mercilessly. "Next time, we kill you," the gangsters told him. The teenager, afraid for his life, asked to be deported.

-Enrique's Journey,

Sonia Nazario

The underlined sentences demonstrate characterization. How does this technique support the author’s purpose?

O It shows that the refugees were strong and unafraid of the gangsters.

O It shows how violent the situation was and how scared Enrique was.

O It shows how hopeful the refugees were about reaching the United States.

O It shows that Enrique was quiet, shy, and preferred not to interact with others.

The answer to this question is It shows how violent the situation was and how scared Enrique was.  (2nd option).

michael’s company should invest in the updating of every section as well as data and processes technology and software. through the analysis of the manufacturing process, the company can take a clear approach towards the best way to improve not only the process but also de final result. some of the main problems that manufacturing companies face are the waste of material due to disorganized processes and the lack of real-time process checkings. this can be solved with specific software and machines that can turn paperwork into the digital era and that will reduce the time employees take on that, being this time better apply to control the production process and communication among different sectors of the company, the product will be made in shorter time with better quality and more profit